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HEYLEURContinuity
When the browser drops, the call doesn't.
How it works
- 1
The call starts in your browser
Inbound or outbound, on your business line.
- 2
The browser connection is lost
HEYLEUR notices the call has lost its browser leg.
- 3
Your fallback mobile rings
The mobile number you configured in HEYLEUR is called.
- 4
Press 1 to continue
Pressing 1 confirms it's you, not your voicemail, and joins you back to the call.
- 5
The business identity holds
The customer stays connected to your business — not to a personal number.
07 / 07
Connected
The conversation continues on your mobile.
Customer still sees your business number. Your business · (555) 010-2040
Illustration with sample data. Needs a fallback mobile set up in HEYLEUR and cell service on that phone. A brief reconnect can occur while the call moves.
Privacy by design
Your mobile picks up. Your number stays hidden.
HEYLEUR calls your mobile to reach you. The customer is never handed your personal number — they stay connected to your business.
The customer sees
Your business name and number
The customer never sees
Your personal mobile number
Your mobile sees
A call asking you to press 1 to join
Call history keeps
One record of the whole conversation
What it needs, honestly.
Required
- A fallback mobile number added in HEYLEUR
- Cell service on that phone
- Someone to answer and press 1
Good to know
- A brief reconnect can occur while the call moves
- It protects against browser, laptop and Wi-Fi failures — not carrier outages
- The call stays in your call history
Continuity FAQ
Included on every planYour business line. Wherever business takes you.
Sign up free and confirm your email. Our team sets up your line with you. No card required.